WARRANTY TERMS:

N.B.E. Computers offers the following warranties on its products (CPU/Motherboard Combo’s, Barebones PC Kits, and complete computer kits): a 30-day warranty on CPU/Motherboard Combo’s, a 90-day warranty on incomplete (barebones) computer kits and a 1-year warranty on ""Complete"" computer kits (where the computer case has not been opened and the contents/components have not been otherwise disturbed and/or damaged). Note: A barebones PC kit is not a complete computer. The aforementioned terms and conditions are not intended to discourage the customers from shipping the item (s) back to our factory for examination to determine and/or correct product defects. Labor and parts charges apply for non-warranty work.

End Users:

Thank you for choosing N.B.E. Computer's product. For all products, please e-mail to nbecomputers@hotmail.com. You will be responsible for shipping charges to our location.  If problem is determined to be non-warrantable, you will also be responsible for shipping costs back to your location.  Some products may have a charge for parts. N.B.E. Computers will NOT service out of warranty product.

Warranty:

Please see our warranty policy for details on all models Requirement:

1) Original invoice –––– This will show where you bought the product and the date of the purchase.

2) Serial number of the product –––– You may locate it on the product.

3) Return Merchandise Authorization (RMA) –––– You may obtain this authorization by e-mailing us at nbecomputers@hotmail.com. Please do write down clearly what is the problem and what you would like us to do.

4) RMA information needs to be in a seal packet on top of the box when you send it back to N.B.E. Computers –––– You may e-mail or to obtain authorization and provide your trouble information. (See #3.) No returns can be made without an Return Merchandise Authorization.

Return:

Warranty claims must provide the above information. You will be responsible for shipping charges to our location.  If problem is determined to be non-warrantable, you will also be responsible for shipping costs back to your location. Some products may have a charge for parts. All products returned to N.B.E. Computer shall be shipped freight prepaid.

Backbone of Totally User Friendly Shop's Policies & Procedures:

Sincere: We want your business, but not by any means of misrepresentations.

Honest: We don't want you to be confused or misunderstand about anything.

Open: We want you to understand and accept our policy.

People: Our business is based on you - Honest and understanding customers. ------------------------------------------------------------ Please accept and understand that:

Venue of our terms and conditions is under California state law

Prices are subject to change with out notice ( We try very hard to update our prices as often as possible to keep current with market forces )
Prices do not include 3% handling fee or Shipping & Insurance Charges

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements.

We are in Business to make money and you are choosing us , because you feel we offer the best value in Pricing and Service.

We want you to be our customer, but not at any cost. We would like you to know exactly what you are buying from us and what to expect from us.

All of our terms and conditions are designed to serve you as efficiently as possible, and to discourage those who exercise loopholes in "Legal" Terminology - under (unreasonable circumstances).

We want to be completely honest and up front with you , instead of creating any misunderstandings, so we expect you to read our terms and conditions.

Among other things, What the warranty does not cover: 1. Any product on which the serial number has been modified or removed.

2. Damage or malfunction resulting from accident, overclocking, misuse, power surge, fire, water, or other acts of nature, product modification, or failure to follow instructions supplied with the product.

3. The alleged condition is a result of neglect, unauthorized or improper alternations, repairs, improper care, accidents, disaster, weather or transportation.

4. Damage incurred in transit, caused by either improper packaging by sender/customer or due to rough handling by shipping agent.

All returned products and/or products submitted for adjustment and/or repair, must first be examined for any abuse listed above.

Return Merchandise:

N.B.E. Computers offers our customers a 5-day satisfaction replacement or refund guarantee on all purchases, except: All OEM CPUs have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU.

Due to manufacturer's policies, N.B.E. Computers can not accept refunds or returns on All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer Cartridges, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. All RMA related to above products, buyer must be dealt directly with the manufacturer.

Defective merchandise can be returned to the manufacturer directly. There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.

All returns or exchanges are subject to Fifteen percent (15%) or $25, whichever greater, restocking fee or current market value at N.B.E. Computers, Inc.`s discretion. All non product related fees such as shipping, transaction, payment processing, and insurance are not refundable in any case. Our liability shall be limited to the invoiced value of the merchandise or its replacement.

N.B.E. Computers, Inc does not guarantee compatibility. Incompatible product returns are subject to a 15% restocking fee.

Absolutely no refunds or returns for open retail box products (please check product description before open).

No refund or credit will be issued after 5 business days from the day the package was received.

No returns will be accepted without RMA information. Please visit

Merchandise must be packed securely and be returned to N.B.E. Computers, Inc, undamaged, and must include original packaging, manuals, warranty cards, documentation, and all other accessories, with Buyer being solely responsible for paying all return freight costs and insurance. It is recommended that all returns be made via a traceable carrier such as FedEx, UPS or Certified Mail as N.B.E. Computers, Inc is not responsible for items that are misdirected or lost in shipment. RMA information must be legibly listed and seal into a packet on the outside of the carton. N.B.E. Computers, Inc. does not accept any shipments without a valid RMA.

Merchandise is subject to testing before replacements will be issued. We reserve the right to return to the Buyer any non-defective merchandise or any merchandise that does not match the invoice. The buyer will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.

We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.

We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with new or repaired, used, or reconditioned parts.

All credits will be held for a maximum of ninety (90) days. After ninety (90) days all credits will be considered canceled.

Warranties

N.B.E. Computers offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except: All OEM CPUs have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU.

Due to manufacturer's policies, N.B.E. Computers can not accept refunds or returns on All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer Cartridges, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. All RMA related to above products, buyer must be dealt directly with the manufacturer.

Defective merchandise can be returned to the manufacturer directly. There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.

All OEM products are under 30 days warranty (excluding retail box version & all memory). All generic memory modules have a lifetime warranty, major brand modules have one year warranty on manufacturers defects unless otherwise noted.

All computer components and peripherals installed in a ""Complete"" computer have a one (1) year warranty through N.B.E. Computers, Inc. Additional warranties, if any, will be through the manufacturer.

All software warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the Buyers needs, are granted solely by the publisher or manufacturer of the products.

All merchandise must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
No warranty by N.B.E. Computers, Inc. shall apply to any merchandise, which have been modified or damaged by the Buyer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. We are not responsible for any damages incurred to Buyer's equipment or data resulting from an improper installation.

All warranties begin from the date of arrival and/or reception of product shipment at customer location.

No N.B.E. Computers, Inc.`s employee, agent, or dealer is authorized to make any modification, extension, or addition to this warranty.

MANUFACTURER WARRANTY SERVICES:

The following manufacturers provide Direct Warranty, Technical Support & Web Site Access. We strongly encourage you to take advantage of their services to save your valuable time; money & the trouble of returning.

Your advantages are :

(1) Save time without the need of " Proof of Purchase" look up.

(2) Save 1-2 weeks of replacement return time versus if you were to return through us, particularly when you take advantage of some manufacturers' "Advance Replacement RMA Service Program".

(3) Avoid unnecessary return by using their FREE tech-support services.

Manufacturer Direct RMA Tech. Support Web Site Address 3 Com (800) 876-3266 (800) 876-3266 www.3com.com

Abit (510) 623-0500 (510) 623-0500 www.abit.com.tw

Adaptec (800) 442-7274 (800) 442-7274 www.adaptec.com

Altec Lansing Tech. (570) 296-1241 (510) 296-1365 www.altecmm.com

AMD (Retail box products) (408) 749-2639 (408) 749-2639 www.amd.com

Aopen (Optical Drive products) (408) 922-2154 (408) 922-2159 www.aopenusa.com

Artec (510) 739-0800 (510) 739-0800 www.artecusa.com

ATI (905) 882-2626 (905) 882-2626 www.atitech.com

Creative Labs (800) 998-5227 (800) 998-5227 www.creaf.com

CTX (800) 888-2012 (800) 266-1491 www.ctxintl.com

Cyber Vision (888) 572-9237 (888) 572-9237 www.cybervisiondisplays.com

D-link (800) 326-1688 (949) 790-5290 www.dlink.com
ine DFI (510) 274-8000 www.dfi.com

Elitegroup Computer System (510) 771-0217 www.ecsusa.com

Envision Peripherals Inc. (888) 838-6588 (888) 838-6588 www.epius.com
FIC (510) 252-7756 (510) 252-7756 www.fica.com

Fujitsu (800) 733-3860 (800) 733-3860 www.fcpa.com

IBM (HDD) (888) 426-5214 (888) 426-5214 www.ibm.com/harddrive

Intel (MB & Retail Box CPU) (800) 404-2284 (800) 404-2284 www.intel.com

Iomega (888) 446-6342 (888) 446-6342 www.iomega.com

Kingston (RAM products) (800) 337-3719 (800) 337-3719 www.kingston.com

Kleer (888) 615-5337 (888) 615-5337 www.kleer.com

Lexmark (888) 539-6275 (888) 539-6275 www.lexmark.com

Logitech (702) 269-3457 (702) 269-3457 www.logitech.com

Maxtor (800) 262-9867 (800) 262-9867 www.maxtor.com

Microsoft (DSP Software) (800) 227-6197 (800) 325-1233 www.microsoft.com

Optiquest (800) 843-6784 (800) 843-6784 www.optiquest.com

Panasonic (888) 727-8844 (888) 727-8844 www.panasonic.com

Philips (877) 835-1838 (877) 835-1838 www.philipsusa.com

Samsung (800) 726-7864 (800) 726-7864 www.samsung.com

Seagate (800) 468-3472 (800) 732-4283 www.seagate.com

Sony (800) 597-5649 (800) 597-5649 www.sony.com/storagebysony Supermicro (408) 503-8000 www.supermicro.com

Teac (323) 727-7616 (323) 726-0303 www.teac.com

Tripp Lite (773) 869-1103 (773) 869-1103 www.tripplite.com

Viewsonic (800) 888-8583 (800) 888-8583 www.viewsonic.com

Western Digital (800) 832-4778 (800) 832-4778 www.wdc.com

Zonet (888) 883-8880 (888) 883-8880 www.zonetusa.com